FAQS
Answers to your questions
PRODUCT INFORMATION
What products do you offer?
Our main product range is the large letter and number lights available for rent for your event. The majority of our letters are 6ft tall, making us the largest supplier in the UK of 6ft light up letters.
What goes into making your products?
Each of our products is handmade. The craftsmanship that goes into each and every letter and number is second to none. All of our products are PAT tested to the highest standard for your safety and peace of mind.
Are the large letters and numbers available to purchase?
Our large letter and number products are not for sale in most circumstances. We will consider selling products that match a businesses brand identity. For sales enquiries please email enquiries@hollywoodletters.co.uk
How long does it take for an order to be made?
Depending on the number of products required we can usually turn around an order within 7 days. If you require something sooner please call us and we may already have your letters or numbers in stock.
What Payment Methods Are Accepted?
Hollywood Letters is owned and operated by the leading event decor company in Northern England, Qube Events & Productions. Payment can be made by BACS, Cheque, Cash or Debit/Credit Card. For a quote please email enquiries@hollywoodletters.co.uk or call 0845 463 4008. We take 40% deposit to confirm and then your balance will be due 1 month prior to your event. At the time of booking, if your event is within 1 month, full payment is required to confirm. Your balance is payable before your event.
Do you set up the products at the venue?
We will deliver and assemble the letters at your venue. If you have any specific instructions we will liaise with the appropriate contact to ensure all requirements are fulfilled. All letters have either a 2 metre, 3 metre or 5 metre cable with a sealed UK plug to fit straight into the mains socket.
What if my chosen venue has asked for risk assessment?
Don’t worry, we can help you with this one by providing all the necessary documentation to your chosen venue. All our products are PAT tested and checked on a regular basis.
What if I need to cancel my order?
Cancellations must be made at least 14 days before the date of your event provided to us. Your deposit is non-refundable. Cancellations made after this date will still be liable for the full balance.
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